Join the conversation-it's in the cloud

The Internet has created a culture of instant information gratification—anything one needs to know is just a few short clicks away. Salesforce.com harnesses the Internet and raises the bar on customer service. The Service Cloud, Salesforce.com's online customer service solution, is a comprehensive platform, loaded with invaluable tools and applications. Customers already expect immediate attention from your agents—now they can actually receive it.

The Service Cloud does away with paperwork and cumbersome software installation—like its name says, it's all online, and more cost effective. Resources like a call center and social web tools are all in one place, making it easier to track and manage all your efforts. Just log in and your service and response time will improve in a matter of days.

This is no experiment--more than 6,800 businesses already rely on the leader in enterprise cloud computing. Yours should be next.

 

Everything you need for a productive call center and happy service agents—all of it as easy to use as your favorite Web site. 

Today's Web-savvy customers expect a lot out of customer self-service. Like rapid-fire answers and vibrant community conversations. 

When you have a critical deal—or deals—in the works, you can't afford to let anything slip through the cracks. 

Wherever your customers are, you'll be there. Join the conversation in Web communities like Twitter and Facebook. 

Deliver the right answer the first time—everywhere. 

 

What you don't know CAN hurt you. Get the insight you need to keep your customer service operation performing at its best. 

It's easy to provide lightning-fast service when you have these email tools at your fingertips. 

Do your customers hate to wait? Deliver real-time service with integrated chat. 

Your customer community has some great answers and ideas - Use them.

Help customers find answers the first place they turn: their favorite search engines. 

Work together easily, and everyone wins: Your customer service is faster and more cost effective. 

Great service goes well beyond the call center. Deliver it from any location on any device.