Xede: When IT Matters » salesforce.com Service Offerings

salesforce.com Service Offerings

Delivering customer success in the cloud.

As a salesforce.com consulting partner, Xede Consulting Group offers implementation, integration, and custom application development services that leverage the latest cloud-computing technologies.

By eliminating the headache of building and maintaining IT infrastructure and their associated costs, salesforce.com enables us to quickly deliver cloud-based solutions that transform the way our customers run their business. With the Force.com platform, you can extend traditional CRM functionality with custom applications that support all areas of a your business: HR, finance, operations, compliance management and more.

Xede Consulting Group delivers a variety of service offerings to meet your business requirements and budget:

For those organizations on a smaller budget and short timeframe we offer a series of Quick Start offerings for Sales Force Automation clients

Our Optimization Service offering enables existing salesforce.com clients to re-visit their use of salesforce.com and make new efforts to align their CRM configuration and usage with their company’s goals and strategies

We also offer more traditional implementation offerings for Sales Force Automation, Service & Support, Content Management, Sites (Web Site Deployment) , Ideas (Innovation Management) and most importantly Data Migration and Integration Services

Quick Start Service Offerings for Salesforce.com

We know your budget is tight, but we also understand that salesforce.com represents a critical investment for your company – and you want to get it implemented efficiently. Xede Consulting Group has created several Quick Start offerings to meet your implementation and budget needs. We want to help you and your company realize an immediate return on your investment in salesforce.com. Designed for business customers with less than 25 users, Quick Start will address the specific requirements of your business. Our consultants will work with you to map solutions that address your problems and accelerate your success.

Xede offers 5 to 10 day Quick Start implementation packages for your consideration. Please download our offerings for your review:

Salesforce.com Quick Start Services Professional / Enterprise – 5 Day

Salesforce.com Quick Start Services Professional / Enterprise – 10 Day

Optimization Services for Existing Salesforce.com Customers

Many organizations have never moved past the core CRM fundamentals – account, contact and opportunity management. After a learning period there is generally lots of room for improvement. Our optimization services enable existing Salesforce.com customers to:

Re-align their CRM configuration and usage with company goals and strategies

Take advantage of new features and functions that are provided from the Salesforce.com subscription service (3 major releases per year)

Re-visit current business processes, reporting and dashboard metrics, security considerations, integration to other systems and additional training for end users, administrators and executive management

Optimization engagements can last from a few days to a few weeks, depending on your needs.

Xede Implementation Service Offerings for Salesforce.com

Sales Force Automation

Salesforce CRM Sales is the award-winning product that is used by companies around the world to grow revenues and increase customer satisfaction. Known as the sales tool that reps love to use, it empowers companies to manage people and processes more effectively, pursue more business in less time, and close more deals.

What we deliver:

Discovery and business process mapping

Migrate to salesforce.com from legacy on-premise systems

Improve transparency and close rates using Salesforce.com as your sales force automation system

Enable you to consolidate your customer account and contact information

Increase revenue (pipeline) visibility

Enhanced reporting and dashboards to better manage your business

Executive management and end user training

Customer Service and Support

With Salesforce CRM Customer Service and Support, companies can quickly reduce the cost of their customer support operations and significantly improve customer satisfaction. Xede Consulting can help your company extend that value even further by customizing Salesforce Customer Service and Support to fit your service organization and providing tailored service applications to meet your unique business needs.

What we deliver:

Discovery and business process mapping

Migration to salesforce.com from legacy on-premise case management systems

Use the salesforce.com Customer Portal as your self-service center

Improve maintenance renewal rates using salesforce.com as your support contract management system

Improve your organization’s customer service metrics in the areas of increased call resolution and agent productivity; enhance your agents ability to up sell and cross sell to existing clients and provide more options for customer self service

Enhanced reporting and dashboards to better manage your business

Executive management and end user training

Marketing Automation

Salesforce CRM Marketing not only offers the functionality of a best-in-class marketing tool, but also aligns sales and marketing around a central platform for collaboration and provides a single source of truth on all account activities to ensure no lead is lost. More than any other solution, this application ensures that your marketers’ hard work is translated into tangible revenue for the business.

What we deliver:

Discovery and business process mapping

Enable your organization to more effectively grow your sales pipeline through more effective campaign and lead management

Attract a new source of leads with Google AdWords

Manage multi-channel campaigns (web, print, events, individual salesperson)

Capture and route leads automatically via web to lead capabilities

Measure return on marketing spend and provide marketing personnel with enhanced performance reporting and dashboard metrics

Data Migration Services

The success you achieve with your customer relationship management (CRM) application depends on the integrity and consolidation of your customer information. But information is often spread out among a variety of databases, a number of different data fields, and duplicate records. It may even be incomplete. Data management is by no means easy.

To maximize your productivity and transition from your old applications, you need a unifying data management strategy that enables your company to address your business needs in the best way. Xede Consulting Group will analyze your business drivers and evaluate your business process in order to help you craft the appropriate data management strategy.

What we deliver:

Strategy development with respect to migration of source data into Salesforce.com

Assistance with the mapping of source data to the Salesforce.com application

Project coordination and timeline development

Extraction of source data (based on clear business rules for each object)

Migration of source data into the Salesforce.com application

Best practices recommendations and guidance

"Xede has consistently supplied us with some outstanding resources, talent and perspectives. In fact, we never look upon Xeders as 'contractors', rather they are world class, valued members of our Caffeine development team."