Salesforce Business Analyst

Salesforce Business Analyst

Position Summary:

The Business Analyst (BA) will be responsible for capturing requirements, documentation, testing and facilitating application creation, enhancement and maintenance activities for client business applications with a special focus on creating operational process flows for use within The BA is also responsible for ensuring that the final deliverable of a project meets all of the intended needs of the business. The BA will become a subject matter expert (SME) for the application(s) supported and drive a deep knowledge and understanding of the operational and business areas under analysis.


  • Work with key business stakeholders to understand strategy, process, business rules, and systems represented in articulating business architecture as-is, transitional states, and to-be states through diagrams, documentation, and extensive leadership in meetings and consultations.
  • Perform requirements gathering and analysis.
  • Develop requirement documentation, business process flow diagrams and workflows, implementation plans and identification of change adoption needs.
  • Lend support to various business and technology teams as necessary during project delivery.
  • Provide expert analytical service, requirements gathering, data gathering, system documentation, business modeling, business process as needed to solve complex issues and drive clarity and understanding.
  • Adhere to, and be an ambassador for Xede’s strategy, project management and change management methodology.
  • Provide technical expertise in identifying, evaluating, and developing effective procedures and system requirements that meet business requirements.
  • Experience responding to RFI/RFP documents with the ability to analyze and communicate recommendations.
  • Proficient with Microsoft Office Suite applications including Word, Excel, Visio, PowerPoint.
  • Effectively serve while operating multiple priorities.
  • Other duties and responsibilities, as directed.

Minimum Qualifications:

  • 3-5 years of experience in business analysis role.
  • Minimum 3-5 years using and creating/administering Salesforce.
  • Demonstrated command of the SDLC methodology is required.
  • Demonstrated client and team leadership and attention to detail.
  • Advanced verbal and written communication skills with a focus on being clear and concise.
  • Strong business and systems analysis skills, test planning and testing skills, problem-solving skills, and experience with technical environments and architectures.
  • Ability to travel as needed.


  • Bachelor’s degree is required (Information Technology degree preferred)
  • CBAP certification (preferred)

Intangible skills for success at Xede:

  • A commitment to service excellence.
  • Ability and willingness to work as part of a team.
  • Be interesting, and interested.

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